Video instruction for entering your personal account

Watch our short video tutorial to learn how to register the FXinvesting personal account, open a trading or demo account, make a deposit, withdraw funds or make a transfer between accounts, and to download Metatrader or any other convenient trading platform.Video tutorial on entering your private account

Trading conditions

1. Where can I find the Legal Terms & Conditions of FXinvesting?

You can read the Legal Terms & Conditions of our company following this link: https://fxinvesting.com/terms-and-conditions/

2. What is a Spread?

A spread is a difference between the current price at which we can buy an asset (ASK) and the price at which we can sell an asset (BID).

For example, the current quote for currency pair EUR/USD is Ask=1,39801, Bid=1,39789. In this case spread is 12 points, since the price differs by 0,00012$. Spread is also a commission that broker takes for opening a position in Forex market. If we’re talking about the market spread, you should consider that it is widening due to some financial news and increasing market activity. It means the faster the market price is changing, the wider a spread will be.

3. What is a Point?

A point is a minimal price correlation. For example, if the quotes on Forex market are given by the fifth character after comma, the minimum price correlation can be 0,00001.

For example: the price of EUR/USD was 1,08195, after that the price dropped by 15 points (0,00015). The price of one Euro will already be 1,08180 by this movement.

4. What is a Swap?

A swap is a derivative in which two counterparties exchange cash flows of one party’s financial instrument for those of the other party’s financial instrument. It is a commission charged from or added to a trader’s account for transferring currency pairs open positions on the next day.

5. What is a Leverage?

A Leverage is a technique involving the use of borrowed funds in the purchase of an asset, with the expectation that the after tax income from the asset and asset price appreciation will exceed the borrowing cost. A collateral that the holder of a financial instrument has to deposit with a counterparty to cover some or all of the credit risk the holder poses for the counterparty is a Margin. The leverage amount is set by a brokerage company and in fact determines the correlation between amount of guarantee and a borrowed capital: 1:2, 1:4, 1:10, 1:20, 1:50, 1:100, 1:200, 1:500. So if a client has $500 on his/her account, the leverage of 1:200 (where “1” is an amount of own capital and “200” is an amount of a leverage) means that a trader could operate with a capital of $100 000.

6. What is a Lot?

A lot is a minimal amount of product we can buy or sell. All the requests on the financial markets are put in lots. It’s important to understand that the amount of one lot depends on an instrument. For example, one lot of Gazprom stocks contains 100 stocks at the same time, which means that requesting the purchase of one lot you’re actually buying 100 stocks. The standard lot on Forex market is usually 100 000 units of a basic currency. So if you’re buying 1,5 lots of EUR/USD currency pair, you’re opening a position for 150 000 Euro.

7. What is a Stop-out?

A Stop-out is a specific point at which all of a trader’s active positions in the foreign exchange market are closed forcibly by their broker because of a decrease in their margin to levels, meaning they can no longer support the open positions. In most cases stop-out appears when the level of provision is 50%, which means that a funds amount of a client is twice as lower as a needed margin. For example, the required margin for a current opened position is $200 and a trader has $800 on his/her account. As you can see, the level of provision is 400% so a broker doesn’t close the position. The price of an instrument starts moving against the client’s prediction and his/her loss is $700. Since the amount of funds of $100 isn’t enough to cover a margin of $200 (the provision level is 50%), a broker closes the position forcibly.

8. What is a Swap Level?

A swap level is a minimum distance in points to the current market price. It’s impossible to set a pending order or a stop-order closer than this.

9. What is a Freeze Level?

A freeze level is the range between the current market price and the trade’s price you try to place (pending order). It’s the minimum distance in pips, measured from the current spot price (Bid/Ask), to be attained to trigger a temporary ban on modifying, deleting or closing the orders, which are near to execution.

Opening an Account

1. How can I open my trading account?

The only thing you should do in order to open your trading account is to complete the process of real account activation after your registration is done at our website. Click on Sign Up button in top right corner of the screen and submit the registration form. Go to My Account section then and click on Open a Real Account button.

After that you’ll need to complete the verification process which implies the providing us with the document proving your identity and residence.

2. What currency may I use for opening an account?

You may open your account using one of the following currencies:






3. I have problems with the registration process. What should I do?


1. How can I deposit money?

There are three ways to deposit funds to your account: credit card, wire transfers and Neteller.
If you’re going to use the wire transfer method, we could provide you with the bank details for settlement account in one of our partner banks (including Russian banks).
By your request we could also provide you with the bank details for completing an operation of funding your trading account from a corporate account in your bank (Ltd/LLC or Sole Proprietor).

2. How can I withdraw money from my account?

The withdrawal method depends on the deposit method you chose while funding your account. They have to be the same.

In order to complete the withdrawal request, you need to go to the “My Account” section and choose the Withdrawal option.

3. Are there any limitations while managing my money?

You are the only person who has an unlimited access to your funds 24/7. It applies to using your funds for a trading as well as withdrawal process.

4. Is there a fee to withdraw funds?

One withdrawal per month is free of charge, whilst every additional withdrawal of that month will be accompanied by a fee of $30.

5. How fast can I withdraw my money?

It depends on your account type and usually takes 3-5 business days.

6. How secure is trading with FXinvesting?

Fxinvesting uses the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the internet. If your browser does not support this automatic system, you will receive an instant notification.

7. Why am I receiving a credit card error while depositing?

In the event that you receive an error message while attempting to make a deposit, please ensure that your credit card is suitable for international use and/or online transactions. You can verify this by contacting the call-centre of your bank using the phone number on the back of your card.

If you receive an error message several times, please note that your credit card company may have temporarily blocked your card for security purposes. For queries regarding the latter issue, please contact the number on the back of your card

8. What is the minimal withdrawal amount?

The minimal amount for withdrawal via credit/debit card is 30 in your chosen currency. The minimal amount for withdrawal via wire transfer is 100 in your chosen currency.

9. What is KYC policy?

In order to provide maximum security for our clients, we adhere to a KYC (Know Your Client) policy. Please, note that FXinvesting stands against any fraudulent activity and supports the fight against money laundering, which implies that you have to provide certain documents within 48 hours. FXinvesting now has policies in place to deter people from laundering money including:
• ensuring clients have valid proof of identification
• maintaining records of identification information
• determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists
• informing clients that the information they provide may be used to verify their identity
• closely following clients’ money transactions
• Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union transfers.
From time to time FXinvesting requires from a customer an additional proof of identity such as notarized copy of passport or other means of identity verification as deemed necessary circumstances. We apologize for the possible inconvenience and assure you all these actions only serve to make our client’s trading as secure as possible.
Thanks for your understanding!

Trading platform

1. What platforms can I use for trading?

By cooperating with FXinvesting, you can trade with MetaTrader-4, the most popular platform in the world. Just install it on your PC or notebook and start your trading campaign. If you’re a beginner, we would like to recommend you our web-based platform available for the usage directly from your browser. In case you have no possibility to enter the web-based platform, you can trade via our mobile application MetaTrader-4 Mobile.

2. Where can I download a trading platform?

You can download the MetaTrader-4 platform using this path: Menu — Platforms — MetaTrader-4. You can also install the mobile application via App-Store or Google Play. Web-based platform is available for you without any installation.

3. What operating systems are available for my trading process?

The MT4 platform could be installed on Windows OS. In order to install our platform on other operating systems, just use an emulator following the instructions: http://www.metatrader4.com/ru/trading-platform/help/userguide/install_mac

Mobile application MetaTrader-4 Mobile is available for both Android and iOS devices

4. Which server should I use for connecting via МТ4?

In order to connect your real account, you should choose the BPMediaGroupLtd-Real server. If you’re going to connect to a demo account, please, choose the BPMediaGroupLtd-Demo server.

5. When can I trade?

Forex trading is available for you on a twenty-four hour basis 5 days a week. Some instruments (for example, the stocks of top-level companies) are available for trading only within the working hours of a certain exchange. The exact trading time of every instrument can be seen in the specification section of a trading platform.

My Account

1. I’ve funded my account but I still can’t see the money I’ve deposited on my trading balance. Why?

The money you’ve transferred into your account will be reflected on your trading balance in My Account only after you download MetaTrader-4 platform from our website and log in into our web trading platform for the first time.

2. How can I change my My Account’s password?

You can log into your account and go on the personal details page, where you click on “Change password”. If you forgot your password and can’t open your My Account section, just click on “Forgot Password” button on the entering page and follow the instructions.

4. How can I update my personal details?

You can enter “My Account” in the “Personal Details” section, where you’re free to update your personal details. Otherwise, you can just click on your name in top right corner of My Account page.

5. How can I update my phone number/e-mail?

Just enter “My Account” and the “Personal Details” section. On the bottom of this block you’ll see a form created for changing your phone number and e-mail.

6. How can I change a language of my My Account?

In order to change a language of My Account, you should switch the button with the picture of corresponding flag placed on the top of the screen near the inscription “FXinvesting”.

IMPORTANT - RISK WARNING: Don’t forget that trading Forex can bring a lot of big benefits to the investors but involves an unavoidable risk of partial or full loss of funds as well. Please examine our full Risk Note
attentively before placing positions on our platform. The initial investors should consider these warnings before trading Forex and never invest beyond their means. Please read our Disclaimer carefully.
The company fxinvesting.com categorically excludes any cooperation with the citizens of Azerbaijan.
The company fxinvesting.com categorically excludes any cooperation with legal entities of Azerbaijan.
FXinvesting.com ©2015-2016 BP MEDIA GROUP LTD, Ajeltake road, Ajeltake Island, Majuro, MH96960, Marshall Island
Service Partners: Columbus Merchant Services Ltd Suite 501, St James Court, St Denis Street, Port Louis, Mauritius ID: 129201 C2/GBL
LLC TAURON SERVICES Sagarejo, Georgia ID: 438112338
Support: [email protected]
Support Phone: +44-208-089-0331